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Wynn co-organizes inaugural 2024 lecture at the Tourism Education and Training Base for the Guangdong-Hong Kong-Macao Greater Bay Area (Guangzhou Cooperation Center)

  • Wynn’s Barry Ip delivered a lecture delving into the essential elements that contribute to employee satisfaction and happiness.
  • Organizers said the lecture provided attendees with exemplary practices from industry benchmarks plus insights and guidance for human resource management.

The inaugural lecture for the 2024 Tourism Education and Training Base for the Guangdong-Hong Kong-Macao Greater Bay Area (Guangzhou Cooperation Center) was recently held in Guangzhou. The event featured Dr Barry Ip, Vice President of Learning and Advancement at Wynn Macau and Wynn Palace, who delivered a lecture titled “Only People Make People Happy: Unveiling the Key Equation for Success in the Tourism Industry.”

Dr Ip stressed that the happiness of employees is integral to customer satisfaction and ultimately the success of the tourism industry. The lecture delved into the essential elements that contribute to employee satisfaction and happiness – employee welfare, career development, social responsibility and corporate culture.

In terms of employee benefits, Dr Ip advocated for providing employees with comprehensive insurance and benefits packages, as well as creating a positive work environment. Regarding career development, Dr Ip shared how successful companies provide extensive training programs and development opportunities at all stages of an employee’s career, helping them achieve personal and professional growth.

Dr Ip also believes that fostering a sense of social responsibility and building a strong corporate culture are essential for enhancing employee satisfaction and happiness. He mentioned that successful companies encourage their employees to participate in volunteer activities to strengthen their alignment with the company’s values.

Additionally, outstanding companies boost morale and enhance employees’ sense of happiness and accomplishment by promoting a culture of gratitude internally.

The lecture, a collaborative effort between Wynn Macau, Macau University of Tourism and the Guangzhou Lingnan International Enterprise Group, attracted over 100 managers from various enterprises within the Lingnan Group’s major tourism sector. The organizers stated that the lecture not only provided attendees with exemplary practices from industry benchmarks but also offered new insights and guidance for human resource management.

The Tourism Education and Training Base for the Guangdong-Hong Kong-Macao Greater Bay Area (Guangzhou Cooperation Center) was established in 2021 through a collaboration between the Guangzhou Municipal Culture, Radio, Television and Tourism Bureau, Macau University of Tourism and the Guangzhou Lingnan International Enterprise Group. The Base aims to continually cultivate high-level management professionals for the international tourism and hotel service standards in the Greater Bay Area, initiating a series of activities such as distinguished lectures to boost the development of the tourism industry in the region.

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